Cowbell Services LLC ("we," "us") manages residential rental properties in Maryland. This policy explains what personal information we collect from prospective tenants, tenants, and others who contact us, how we use it, and the choices you have.
Information we collect
- Contact information, such as your name, mailing address, email address, and phone number, including mobile numbers.
- Prescreen and application information you give us when you ask about a rental, such as household size, desired move-in date, income, rental history, and, if you apply, information needed for screening.
- Tenancy information, such as your lease, payments and balances, maintenance requests, and communications with us.
- Technical information our website and tenant portal collect automatically, such as browser type and pages visited. We do not use advertising trackers.
How we use it
- To respond to inquiries and evaluate rental prescreens and applications.
- To manage leases: billing, receipts, payments, maintenance, inspections, and required notices.
- To send account and service messages by email or text, if you have agreed to receive them.
- To comply with the law and protect our rights and property.
Text messages
If you give us your mobile number and agree to receive text messages, we use it to send messages about your inquiry or tenancy, such as appointment confirmations, payment reminders and receipts, maintenance updates, and notices. Message frequency varies. Message and data rates may apply. Reply STOP to stop receiving texts, or HELP for help. See our Text Message Terms.
We do not sell, rent, or share mobile phone numbers or text-messaging consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with anyone except the providers that deliver our messages.
We may give your phone number to a contractor or vendor we send to your home, such as a plumber, electrician, or exterminator, only so they can contact you to schedule and complete the work. They may not use it for any other purpose.
How we share information
We do not sell personal information. We share it only:
- With service providers that work for us, such as payment processors, messaging and email providers, and software we use to manage properties, who may use it only to provide services to us.
- With tenant screening and consumer reporting agencies, when you apply and authorize screening.
- With contractors and vendors performing work at your home (for example, a plumber or exterminator), who receive your name, address, and phone number only to schedule and complete the job.
- With housing assistance programs and utilities as needed to manage your tenancy.
- When required by law, court order, or to protect our rights, property, or safety.
- With a successor owner or manager of a property you rent.
How long we keep it
We keep information as long as needed for the purposes above, including the length of a tenancy and afterward as required for legal, tax, and accounting reasons.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.
Your choices
- Stop text messages at any time by replying STOP.
- Ask us to update your contact information, or to send communications on paper.
- Ask what information we hold about you by contacting us.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their information online.
Changes
We may update this policy. The effective date above shows when it last changed.
Contact us
Cowbell Services LLC
4024 Belle Grove Road, Baltimore, MD 21225
301-966-0000 · resident@cowbellservices.com